Customer Support
Timely Help at Your Fingertips — Regional Support Centers and Automated Global Support System
We understand the day-to-day demands of operating a wireless network and delivering mobile data services — which is why we have established the industry's most effective customer support organization. Focused equally on network operations and the user experience, we provide timely, professional problem identification and resolution so that subscribers receive high-quality, uninterrupted service.
Figure 1. Bytemobile Customer Support Locations.
In addition to 24x7x365 coverage with follow-the-sun staffing in Asia, Europe and North America, Bytemobile offers
- A web-based CRM tool for problem reports, downloads of software updates, FAQs, documentation availability, and service metrics reporting
- Remote diagnostics, root-cause analysis and alarm monitoring
- Three tiers of support to provide subject-matter experts for all technical issues
- Product audits to ensure system capacity and stability for continuous subscriber services
- On-site training and education
Managed Service
Bytemobile provides managed service to help operators minimize risks by reducing the cost and complexity of their application environment. Either on site or remotely, 8x5 or 24x7, we actively manage the day-to-day operations of all system components of Bytemobile deployments.
Our approach is customized to the unique demands of each customer’s business. Working with internal teams, we establish operational key performance indicators (KPIs), plan and monitor system capacity and performance, and facilitate all system patches, upgrades, expansions, and consolidations. Our detailed operational assessments and recommendations enable our customers to continuously improve the efficiency of their procedures.
By using Bytemobile’s managed service, operators can reduce their initial investment and ongoing costs associated with the deployment, operation and maintenance of the Bytemobile solutions in their network. Rather than just maintaining the status quo, engineering and operations teams can devote their time to planning and developing new subscriber services.
Online Support
Current customers may go to the Bytemobile Extranet link for service requests, documentation, training, software, patches, and more.
