Customer Support

Sustaining Engineer (Mountain View, CA)

This position is an excellent opportunity for acquiring hands-on experience in wireless carrier networks while solving challenging problems and providing software development support. The successful candidate will have responsibility for providing high-quality technical support by leveraging strong experience in diagnostics, troubleshooting, and code development.

The Sustaining Engineer will team with a talented group of development engineers, experienced with deployments in over 45 countries worldwide, to deliver high-quality, scalable, internet-based server software in a fast-paced dynamic business environment. The position requires a self-starting, high-energy individual capable of multi-tasking, working with customers and providing thorough and timely communications.

Responsibilities:

Support customers, prospects and internal staff

Provide high-quality technical support
Independently research solutions to troubleshoot and resolve complex problems by analyzing product and network data
Write software code to resolve product faults
Occasionally visit customer sites
Provide mentoring and training for new employees

Participate in product development

Provide feedback on design features
Design features for product supportability
Review technical documentation and procedures
Fix product bugs or advocate for product bug fixes and features
Develop scripts and utilities

Required Qualifications:

B.S. in Computer Science or equivalent
5+ years development experience with client-server software (sockets)
Knowledge of professional software practices
Working experience with common IP-based application protocols, e.g. HTTP, FTP, SMTP, POP3, etc.
Very strong C/C++ programming skills
Strong data structures and algorithms knowledge
Effective written and verbal communication skills
Development experience on Linux and/or Solaris
Strong team player and independent contributor
Experienced with processes for testing and delivering patch releases

Highly Desired:

Master's degree in Engineering/Computer Science
Prior experience with web proxies (Squid)
TCP over wireless networks