As complaints from frustrated customers indicate, wireless carriers are struggling to keep up with their users’ seemingly insatiable appetite for data. Networks are stressed due to the huge and ever growing popularity of smartphones such as the iPhone and computing devices such as netbooks, USB ‘dongles’ for mobile broadband access, and video-intensive applications.
There are many ways that carriers are attempting to tackle this problem, including acquiring more bandwidth in the form of spectrum and building out 4G network infrastructure. In the short term, some operators are also using technology to “optimize” web and video content for access via mobile devices.
To find out whether optimization has a measurable impact on the customer experience, Informa Telecoms and Media, a leading industry market research company, conducted an extensive study comparing the performance of mobile broadband across leading U.K. wireless providers including O2, T-Mobile, Virgin Mobile, BT, Vodafone, and H3G. From June to August 2009, a series of tests were performed in and around London, measuring the download performance of several popular internet destinations including Amazon, Facebook, Lycos, and Starbucks.
Informa’s measurements illustrate that T-Mobile and O2 (which both use Bytemobile’s solution), BT (which uses Vodafone’s network) and Vodafone were consistently the smallest in webpage download size and in 80% of measurements were the fastest to complete the download.
As a result of its findings, Informa concluded that enhancing an existing network - whether via 2G, 2.5G or 3G - with an optimization solution produces results that are not achievable via any other upgrades with a similar level of financial investment.
Interestingly, the results of this study echo the findings of YouGov’s recent survey, in which U.K. mobile users ranked their satisfaction with providers’ data download speeds.

Download the Informa report for free at http://www.telecoms.com/category/format/informa-white-papers.
-Graham Carey