Customer Success Is Job #1
Recently, PC World tested the performance of the top 3G networks in North America, and FierceMobileBroadband reported on the results:
Sprint’s 3G network delivered on its promised speeds in 90.5 percent of the tests in 13 cities. Average download speeds were 808 kbps. “The Sprint network performed especially well, both in speed and in reliability, in our test cities in the western part of the United States,” said PC World.
Sprint, a Bytemobile customer since 2001, just launched its next-generation SmartView mobile broadband acceleration client. The product consists of Sprint connection manager software integrated with the Bytemobile Optimization Client. This works with the Optimization and Services Node (OSN) deployed in Sprint’s 3G/4G Now Network to reduce data traffic and speed up web browsing for laptop applications.
The Bytemobile and Sprint marketing teams have collaborated to develop and execute a joint plan for the launch of the new SmartView client. One component of this plan is a video demo, produced by Bytemobile, that visually showcases the product to Sprint mobile broadband customers.
You can view the video on this post and on the Sprint customer website - see the link labeled ‘Learn more about Mobile Broadband Acceleration’ under ‘Devices & Coverage’ on the right-hand side of the page. The joint marketing program – which also includes an ongoing customer awareness campaign, as well as FAQs and a video demo for internal audiences – is one of many examples of how Bytemobile works cross-functionally within customer organizations to deliver strategic value and ensure customer success.
-Jaishree Subramania
Tags: 3G/4G network, mobile broadband acceleration, optimization, sprint